Privacy Policy

Last updated: December 2025

1. Introduction

Narrly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered narrative generation platform.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, company, role, and use case
• Content: Narratives, prompts, and other content you create or input into the Service
• Communication: Messages you send to us through support channels
• Payment Information: Billing details (processed securely through third-party payment processors)

2.2 Information We Collect Automatically

• Usage Analytics: Which features you use most frequently, button clicks, page views, and interaction patterns
• Performance Data: Response times, error logs, and system performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Session Data: Login times, session duration, and navigation patterns

2.3 Demographic Information (Optional)

3. How We Use Your Information

3.1 Service Provision

• To provide, maintain, and improve our narrative generation services
• To process your requests and transactions
• To authenticate your identity and secure your account
• To provide customer support

3.2 Analytics and Improvement

• To analyze usage patterns and identify popular features (with your consent)
• To understand user behavior and optimize the user experience (with your consent)
• To develop new features based on user needs
• To improve AI model performance and accuracy

3.3 Communication

• To send you important updates about the Service
• To respond to your inquiries and provide support
• To send marketing communications (only with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party AI Services

We share your content with third-party AI services (including OpenAI) to generate narratives. These services have their own privacy policies and data handling practices.

4.2 Service Providers

We may share your information with trusted service providers who assist us in operating our platform, including:

• Cloud hosting providers (Firebase/Google Cloud)
• Payment processors (Stripe)
• Analytics services
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or abuse
• Protect the safety of our users

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers and infrastructure

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Improve our services (anonymized data)

7. Your Rights and Choices

7.1 Access and Control

• Access: You can view and update your account information at any time
• Correction: You can correct inaccurate or incomplete information
• Deletion: You can request deletion of your account and associated data
• Portability: You can export your content and data

7.2 Communication Preferences

• You can opt out of marketing emails at any time
• You can control notification settings in your account
• You can withdraw consent for demographic data collection

7.3 Analytics and Demographic Data

Analytics tracking and demographic data collection are opt-in features that you can enable or disable at any time in your account settings. These features are disabled by default.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice in the Service

12. Contact Us

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to be forgotten, and the right to object to processing.

13.2 California (CCPA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (though we do not sell personal information).